Privacy Policy

Last updated: March 2026

1. Who We Are

Agency Office ("we", "us", "our") provides cloud-based CRM software for commercial property and business transfer agents. Our address is 167-169 Great Portland Street, London, W1W 5PF. For privacy queries, contact us at info@agencyoffice.net.

2. Information We Collect

Website Visitors

When you visit our website or submit a demo request, we may collect:

• Name, email address, phone number, and company name (from contact forms)
• Usage data such as pages visited, time on site, and referral source (via analytics)
• Device and browser information

Platform Users

When you use the Agency Office platform, your organisation's data is stored securely in our UK-hosted infrastructure. We process this data on your behalf as a data processor.

3. How We Use Your Information

• To respond to demo requests and enquiries
• To provide and improve our platform and services
• To send occasional product updates (you can unsubscribe at any time)
• To monitor and improve website performance

4. Data Sharing

We do not sell your personal data. We may share data with:

• Hosting providers (UK-based data centres)
• Analytics services (anonymised usage data only)
• Law enforcement where required by law

5. Data Security

We take reasonable measures to protect your data, including encrypted connections (HTTPS/TLS), access controls, and regular security reviews. Platform data is hosted in UK data centres with multi-tenant isolation.

6. Data Retention

Contact form submissions are retained for as long as necessary to fulfil your enquiry. Platform data is retained for the duration of your subscription and deleted upon request after termination.

7. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or port your personal data. To exercise these rights, email info@agencyoffice.net.

8. Cookies

Our website uses essential cookies for site functionality and optional analytics and advertising cookies to understand how visitors find and use the site. We use Google Analytics and Google Ads conversion measurement for this. Analytics and advertising cookies are set only after you accept them via the cookie banner shown on your first visit — until then they remain disabled (Google Consent Mode). You can change your choice at any time by clearing this site's cookies in your browser, and you can control cookie preferences in your browser settings.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via our website.

10. Contact

For any privacy-related questions, contact us at:
info@agencyoffice.net
+44 (0) 20 3026 3227